Hi all,
I've tried implementing this via a post function as I'm hoping to reduce the amount of automations we use, but unfortunately I can't seem to find a way to add a comment via the transistion (internal only).
So I thought I'd use an automation, and indeed there is a trigger for automations to check that a ticket has been either approved/declined. But to my dismay I couldn't find the IF statement to find whether it was actually approved or not?
Would love some help, I know it shows it in its own little approval place, but I'd still like it in the comment list.
Cheers!
