We had 200+ labels for Project Automation last week and this week they're simply gone at the project and global level. We haven't upgraded our instance. Any ideas on what happened and/or how to recover the labels?
Hi @Mathew Lederman
I checked the public backlog and release notes and did not see this symptom noted. You may want to work with your Jira admin to check with the Atlassian support team on this one: https://support.atlassian.com/contact/#/
Kind regards,Bill
Hi @Mathew Lederman ,
Using Colored Label Manager you can restore them .
Visualize your labels with at-a-glance quickness to save time and avoid mistake - Make your issues more colorful
Allow your team to define their labels, cleanup and organize them quickly with bulk powerful functionality .
Karim
Atlassway Team
Hi @karim -Atlassway-
This question is about the labels for automation rules, not issue labels.
@karim -Atlassway- And just to add, the question is for Data Center, which your app is not supporting.
@Bill Sheboy appreciate the direction. I am the admin, so I'll reach out to Atlassian support. Just wasn't sure if anybody here had run into the issue before.
Thanks,
Mathew
@Mathew Lederman The same problem is seen in our Jira DC, the automation labels disappeared all of a sudden. May I know what Atlassian said?
@Eshwar Palem Atlassian claimed that a user was deleting the labels through the API, though the user had no knowledge or awareness of doing so. Unfortunately the labels are at the global perspective and don't respect project-permissions, so any user can make changes to automation labels in any project.
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