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Bitbucket - We couldn’t log you in

Alan Madrid

I can't login to bitbucket, i can login to id.atlassian.com, see my account and edit my configuration but as soon as i click on bitbucket it sends me to a error page stating:

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

Accepted answers

Theodora Boudale

Hi @Alan Madrid and welcome to the community!

Your Bitbucket Cloud account was indeed deactivated, which is the reason for the error you were seeing. I went ahead and made it active so you should be able to access it now.

Can you try logging in again when you have some time, and let me know if it works?

Thank you for tagging me @Laurie Sciutti!

Kind regards,
Theodora

All comments

Laurie Sciutti

hello @Alan Madrid and welcome to the Community! Your account may be inactive so you'll need Atlassian Support assistance. Perhaps @Patrik S or @Theodora Boudale can assist.

Alan Madrid

Thank you Laurie! I thought so too! I did search and saw a few questions regarding this same issue, let's hope they can help me activate my account.

Theodora Boudale

Hi @Alan Madrid and welcome to the community!

Your Bitbucket Cloud account was indeed deactivated, which is the reason for the error you were seeing. I went ahead and made it active so you should be able to access it now.

Can you try logging in again when you have some time, and let me know if it works?

Thank you for tagging me @Laurie Sciutti!

Kind regards,
Theodora

Alan Madrid

Hello @Theodora Boudale thank you so much for you support, i can confirm that i have access to BitBucket now!

Thanks again!

Theodora Boudale

That's good to hear, thank you for the update. Please feel free to reach out if you ever need anything else!

Kind regards,
Theodora

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