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specific users not able to tag other users in Service management as well as software

Suresh Srini

Hi,

We stated facing issues recently for 2 users. This was working before, now started failing. ay be after we moved the servers from Linux to Windows.

We are using "Data center". This occurs for 2 users. They are part of listed groups.

Both users able to tag other users in Chrome browser and not using FireFox in my machine, and not able to tag anyone in their machines using both browsers. All of us are using same version of Chrome.

I have the user added under "Assignable User", "Assign Issues" & "Browse Users" under "Global permission" section.

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Mohanraj Thangamuthu

Hello, Good day. Please check if the user also had "Browse project" permission on project settings >> permissions.

Suresh Srini

Hi @Mohanraj Thangamuthu ,

Yes, its added there. I made sure they were part of all three areas as I mentioned in my original post.

Mohanraj Thangamuthu

Hello, Thanks for the response. You have mentioned "Assignable User", "Assign Issues" & "Browse Users & groups" global permission. You also confirmed "Browse project" permission ?

Suresh Srini

Hello @Mohanraj Thangamuthu , Yes, they have access to "Browse Projects". They are able to get into the issue across all the projects, just tagging is not working for them.

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