Unable to add a user to a role: "No Options"

Craig Duffy_aoricj

I am trying to add a user to a project.

Project Settings > Users and Roles > Add users to a role

I am attempting to use the "add users to a role" feature, and no matter what I type in there, It says "no options". We have hundreds of users, so any letter would bring back results. No matter what I type, nothing appears.

I have tried to just type in a single letter, the first or last name of a user in our system, and nothing works. I have tried multiple browsers, cleared my cache, and am not getting any results. I am admin user, but it seems that my account has some issue blocking it that I cannot figure out.

Note that we are using the Data Center setup.

Trudy P Claspill

Hello @Craig Duffy 

What version of the product are you using?

Do other admins have the same experience?

Are you able to find users and groups in other projects' Users And Roles pages?

Are you able to find users in user picker fields within issues and using "@" mentions?