Attach intake form to issue

Question

I'm using Jira as a project management tool for my Marketing team, and we are trying to streamline the process of taking in requests. What I want is to "force" the requestor to fill out a form with information BEFORE they create an issue/ticket. Is there a rule I can build for that? Or is there any way that's possible?

Brant Schroeder · Accepted Answer

@Lizzie Oldacre Have you looked at Jira Service Management?  You can have individuals submit requests through the customer portal and require that they complete a form at submission.  https://www.atlassian.com/software/jira/service-management