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Always Getting "We couldn’t log you in"

Jeffrey Panza

I need my account re-activated, please.

Accepted answers

Theodora Boudale

Hi @Jeffrey Panza and welcome to the community!

Your Bitbucket Cloud account was indeed deactivated, which is the reason for the error you were seeing. I went ahead and made it active so you should be able to access it now.

Can you try logging in again when you have some time, and let me know if it works?

Kind regards,
Theodora

All comments

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

Is this for a particular Atlassian system, or is it about your Atlassian account in general? (Also, check status.atlassian.com in case there is a known problem at the moment)

If you're not sure, then try to log into id.atlassian.com with your account.

If you can, then you will need to talk to the admins of your system.
If you can not, then you will need to Atlassian on https://support.atlassian.com/contact

Theodora Boudale

Hi @Jeffrey Panza and welcome to the community!

Your Bitbucket Cloud account was indeed deactivated, which is the reason for the error you were seeing. I went ahead and made it active so you should be able to access it now.

Can you try logging in again when you have some time, and let me know if it works?

Kind regards,
Theodora

Jeffrey Panza

Looks good! Thanks for the help.

Theodora Boudale

That's good to hear, thank you for the update.

Please feel free to reach out if you ever need anything else!

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