Error contacting JIRA

Question

We have installed the Gantt cloud add-on to our JIRA on-demand instance. Last week we had a pre-defined JQL set to filter by Project name. All was working correctly.

Today we are getting the following error message even though project X does exist in our instance:

An error occured while contacting with JIRA API. The following error message has been returned:

The value 'X' does not exist for the field 'PROJECT'.

The problem might be temporary so you can try to reload this page later. Report a problemdfas

AgentSmith · Answer

Chances are the problem was temporary and caused by network degradation unless the project permissions changed recently? In any case, if the problem still persists, use firebug or a javascript console to see if its identifying anything meaningful - with that you can reach out to the vendor and submit a support ticket (most vendors have issues trackers). If all else fails open a support request at support.atlassian.com