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Single user picker field on Jira Form is not honoring the Jira custom field filter

Dmytro Mykytenko_5iwtev

I believe that I observe the same behavior as the one discussed here: https://jira.atlassian.com/browse/JSDCLOUD-10802 but this time with Jira Work Management (cloud version). Is there any known workaround for the problem, except for not using the form at all? Is there a chance for a permanent fix?

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John Funk

Hi Dmytro,

Can you supply the steps you used to recreate the problem?

And is this an Advanced Form? Or the built-in Jira Work Management form?

Dmytro Mykytenko_5iwtev

Hi John,

actually, the issue I was referring to has perfect description, I doubt my explanation can be any better. But anyhow, here are some screenshots:

I have single user picker custom field
Here's user filtering enabled on this field
When this field is user from JWM itself, it's populated as expected
But when it's used from the form configured in JWM and embedded in Confluence page the filter is ignored

It's built-in Jira Work Management form. Not much to configure for the form itself.

John Funk

Well that ticket says it was closed and fixed. Maybe some regression happening. Let me see if someone from Atlassian can come take a look.

Dmytro Mykytenko_5iwtev

That ticket was for Jira Service Management, perhaps the fix did not cover Jira Work Management..?

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