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Best practice: Retrieve fixVersion from one project issue amd copy to another project

Lee Graham

I'm looking for advice on the best way to retrieve Fix Version from a ticket in ProjY and then copy it over to a new ticket in ProjX. Initial thought is to use webhook/api to query and store as a variable. But curious your thoughts and guidance.

Additional context: I'm have users input data into Proforma and that is kicking off several pieces of automation.

Screenshot 2024-02-26 at 10.03.03 AM.png

Accepted answers

Lee Graham

This was the result. It's not finding the lookup.

To troubleshoot, in the JQL I tried hardcoding the value: key=UE-205953 and then clicked Validate. It returned 0 Issues found.

I know that specific issues really does exist. So I then did a search using: key=UE-205953 (https://mydomain.com/browse/UE-205953?jql=key%3DUE-205953) and doing it that way does show the ticket.

As you stated, "Automation rules functionality provided by Atlassian are scoped to Project."

That leads me to believe that i can not do a lookupIssues of a ticket outside the scope of my project that is executing the automation. If I got god-level permissions for my project is it possible to increase the Scope?

Screenshot 2024-02-26 at 1.23.41 PM.png

All comments

Kalyan Sattaluri_iinm1n

Hello @Lee Graham

Welcome to the community. Automation rules functionality provided by Atlassian are scoped to Project.

In other words, if in ProjX's automation section, you are able to write a JQL which gives you issues of ProjY, then you can do this with native functionality. Maybe we can discuss your trigger and how to achieve this after.

OTOH, when in ProjX's automation section, your JQL is not able to retrieve issue in ProjY, then you are limited to use "Send web request" action/ Rest API route to gather this fix version.

Finally, irrespective of the route you take, this Fix Version you want (to copy over from issue in Y to issue in X) should already exist in X.

If it may / may not exist, you have to also create this fix version before you assign to the issue, which will require you to make a REST calls to get a list of existing versions and make a PUT call to create one if needed.

Please let us know of any questions/clarifications.

Lee Graham

Thank you!

Additional context: It is complicated [and perhaps there is a better way ] as ProjX is a centralized Jira "project/program" that will support all the other various Jira projects. As it supports all the other Jira Projects (fixVersions will be all over the place (examples: ProjectA fixVersion = 5.3, 5.4, ... OR ProjectN fixVersion = v.28.10, v29.50, ...)

Here is the current triggering of events from Proforma expanded on.

Again, I may be doing this completely backward and 100% to all advice and guidance!

Screenshot 2024-02-26 at 10.37.36 AM.png

Kalyan Sattaluri_iinm1n

After step 2, can you do below steps shown in below screenshot and share your audit log. This will tell if you have scope or not.

Lee Graham

This was the result. It's not finding the lookup.

To troubleshoot, in the JQL I tried hardcoding the value: key=UE-205953 and then clicked Validate. It returned 0 Issues found.

I know that specific issues really does exist. So I then did a search using: key=UE-205953 (https://mydomain.com/browse/UE-205953?jql=key%3DUE-205953) and doing it that way does show the ticket.

As you stated, "Automation rules functionality provided by Atlassian are scoped to Project."

Screenshot 2024-02-26 at 1.23.41 PM.png

Kalyan Sattaluri_iinm1n

You can achieve this yourself by making REST call to get this data.

Have you ever tried doing a "send web request" action from Jira automation. If not, do you know how to get yourself Access token?

Also, Can you please post your above message to my other post so that all discussion is together for others to reference in the future.

Lee Graham

Sorry about the thread issue. I thought I hit reply and apparently did not. (hope I'm doing it right now)

I already have an access token that I've been using to make curl calls to https://mydomain.com/rest/api/2/search?jql=issueKey=UE-205953&fields=fixVersions

curl -X GET -H "Content-Type: application/json" -H "Authorization: Bearer PCtIEmopbvIe17HDrT3agvDNYNaMHaVfBg642l" "https://mydomain.com/rest/api/2/search?jql=issueKey=UE-205953&fields=fixVersions"

{"expand":"names,schema","startAt":0,"maxResults":50,"total":1,"issues":[{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"3154001","self":"https://mydomain.com/rest/api/2/issue/3154001","key":"UE-205953","fields":{"fixVersions":[{"self":"https://mydomain.com/rest/api/2/version/45915","id":"45915","description":"Major Release","name":"5.4","archived":false,"released":false}]}}]}%

I've never used the Jira Send Web Request before. I assume it should be something like:

Webhook URL: https://mydomain.com/rest/api/2/search?jql=issueKey=UE-205953&fields=fixVersions
Headers:
- Content-Type: application/json
- Authorization: Bearer ACCESSTOKEN
HTTP Method: GET
Webhook Body: Empty

I clicked the Validate link and I got an HTTP Response 200 and the Payload was:

{
  "expand": "names,schema",
  "startAt": 0,
  "maxResults": 50,
  "total": 1,
  "issues": [
    {
      "expand": "operations,versionedRepresentations,editmeta,changelog,renderedFields",
      "id": "3154001",
      "self": "https://mydomain.com/rest/api/2/issue/3154001",
      "key": "UE-205953",
      "fields": {
        "fixVersions": [
          {
            "self": "https://mydomain.com/rest/api/2/version/45915",
            "id": "45915",
            "description": "Major Release",
            "name": "5.4",
            "archived": false,
            "released": false
          }
        ]
      }
    }
  ]
}

I see the data I want to copy "5.4" under issues.fields.fixVersions.name but don't know how to extract that using the Jira Send Web Request component

Kalyan Sattaluri_iinm1n

Awesome. After this step, you can log below value to extract the fix Version. (see further below)

Now Do you know if the "bug" issue can have more than 1 fix version to it? If so, what do you want to do. Assign all of them or choose one of them?

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