Edit Forms that Customers get for Raising Service Requests

Question

Hi,

I am looking for a way to edit the form that customers get while raising service tickets.

I wish to add new fields to get the most information from them to improve on our TAT.

Any help will be most appreciated.

Former user · Answer

Hi Teja,

It turned out that I did not have access to the forms at the time. I did get to the Request Types option and went ahead from there. Though, it was not as simple as described in the link, it gave me a place to start.

Thanks a lot of your support.

Former user · Answer

Hi Teja. Thanks for your prompt response. 
I tried to follow the guideline provided to no avail. I'm going to review it again in a bit and get back to you. Thanks.

Teja_w7r693 · Answer

Hi @Qasim Gadhia

Welcome to Atlassian Community!

To add/remove the field in the request form, please follow this steps and let me know if this helps you.

Thanks,

Teja