Getting Error communicating with Jira - Field cannot be set.

Question

Hello,

I have a confiform which takes user input and creates JIRA ticket.

Some users are able to submit confiform successfully, but some users are getting below error message once hit 'Submit' button.

com.atlassian.sal.api.net.ResponseException: Error communicating with Jira, {"errorMessages":[],"errors":{"summary":"Field 'summary' cannot be set. It is not on the appropriate screen, or unknown.","description":"Field 'description' cannot be set. It is not on the appropriate screen, or unknown.","priority":"Field 'priority' cannot be set. It is not on the appropriate screen, or unknown."}}

Any suggestion?

Shah_l5gy9r · Answer

Thanks Alex for your prompt response. I will revisit permissions.

Alex Medved _ConfiForms_ · Answer

Hi @Shah

Most probably the user submitting the form has no permissions to create issues in a given project / issue type.

Unfortunately, this is the message Jira usually reports in such scenarios

Alex