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email on suppression list

Stephanie Lincke

I need to reactivate a former work account, which seems to have ended up on bespoke list. I need to reset the password on that account, but I can't receive emails. The account is [redacted]

Thank you very much!

Accepted answers

Andy Heinzer

Hi @Stephanie Lincke

I found there was a suppression on our side for that account. I have cleared this from our side. You should be able to receive notifications to that account now. Try again now.

Andy

All comments

John Funk

Hi Stephanie,

You need to submit a support ticket to Atlassian:

https://support.atlassian.com/contact/#/

Andy Heinzer

Hi @Stephanie Lincke

I found there was a suppression on our side for that account. I have cleared this from our side. You should be able to receive notifications to that account now. Try again now.

Andy

Stephanie Lincke

Thank you very much, it works perfectly.

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