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PHI data helpdesk

Jeff Thorne_9izu6s

We utilize the helpdesk of JIRA. Where some emails we get into the email address we have setup, that opens the JIRA ticket. Some contain PHI inside the email and is transmitted over to the JIRA ticket. We do have the helpdesk users go through the ticket and remove the PHI but is the data that first came in with the PHI is that stored on JIRA systems anywhere. Or could it be once it is updated in the ticket it is taking out of the system?

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Mikael Sandberg

Hi @Jeff Thorne,

Welcome to Atlassian Community!

If the request contains PHI and the agent removes it, it is still stored in the backend database and can be viewed as part of the history of the request. If you are on the standard plan or higher you can use the HIPAA Compliance option and you can then tag products that contain PHI so they can be identified and treated in accordance to HIPAA regulations.

Jeff Thorne_9izu6s

We are currently using the free version of JIRA, since we only have 2 users that are using it. Is there any other advantages to migrate off the free version to the standard or higher plan?

Mikael Sandberg

The biggest advantage, at least for me, would be that you get access to permissions if you upgrade, you can then control who have access to specific request, another one would be data residency. You can see the difference if features between the different plans here.

Jeff Thorne_9izu6s

Is there way to delete the data from the system that we indicate is PHI? Would deleting the ticket remove any trace of the PHI inside the ticket or would there still be traces of it in the system.

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