Not receiving verification email

ariffmunshi

I got this error when I tried to SSH: The RSA host key for bitbucket.org has changed.

I had not logged in for some time.

So on Bitbucket, when I tried to log in to change this, I am asked to click on a verification link but I never receive the email. 

 

Could you check if **REDACTED** is on the block list?

Ben

G'day!

We updated our host key back in May 2023, please follow our documentation below to update your host key locally:

• https://bitbucket.org/blog/ssh-host-key-changes

As for that email you've mentioned (I've redacted this as this is a public forum), there's no Bitbucket Cloud account connected to that email and all emails were blocked by your mail server with the following SMTP bounce:

554 5.7.1 [internal] recipient address was suppressed due to customer policy
This error is encountered on your mail server when any of the following conditions are met:
* The address was invalid (address does not exist)
* The user clicked the list-unsubscribe header
* The user clicked one of your emails and flagged it as SPAM. This FBL (FeedBack Loop) event should add that email address to your Suppression List.

I have removed the email address from the suppression list, so you should receive emails now - please attempt that verification process again.

I would also suggest reaching out to your email administrator to whitelist our email accounts as follows, to prevent the issue from occurring in future:

noreply@am.atlassian.com
no-reply@atlassian.com
noreply@mailer.atlassian.com
notifications-noreply@bitbucket.org

For your reference, we also have a knowledge article online that details the email troubleshooting process in further detail:
Email notifications not working

Cheers!

- Ben (Bitbucket Cloud Support)