Account deactivated

Question

I feel like in some sort of Kafkaesque situation here. I just tried logging into my Bitbucket account and receive a message saying that my account (username: perezcarballo) was deactivated.

I don’t have much other information. I last pushed changed to one of my repos recently (maybe less than two weeks ago). Hadn't needed to log in for anything. Everything seemed fine.

An email was allegedly sent explaining who to contact, or so I was told when I received the message that the account had been deactivated. But I haven’t received any such email. I was able to change the account password but that didn’t make a difference.

I looked around the forum here and found a few similar questions, and the answers all suggested creating a support ticket. Doing so however seems impossible, since it requires being logged into the account. I created a different account for that purpose, but the menu for creating a support ticket led me nowhere (either to my “account” dashboard of the newly created account or to the forum).

So here I am. Not sure anyone able to help me out is reading these, my username (in the deactivated account) is “perezcarballo”.

Patrik S · Answer

Hello @apcarballo ,

Managed accounts allow companies to have more control over the users under their domain that are using Atlassian products.

A company can only manage accounts for domains that they own, so your university has verified that domain and is allowed to claim the Atlassian accounts that are under that domain. You can learn more about What are managed accounts ? article.

You can ask your university to unclaim your individual account, so it will not longer be managed by them.

Thank you, @apcarballo !

Patrik S

apcarballo · Answer

Thanks for your prompt reply. I had no idea my account was considered a managed account. But I reached out to my University. They claim the account was deactivated by mistake. 🤷‍♂️

I’ll just say (for what is worth) that it’s a bit strange to have my account be handed over to my employer just because I happened to use my work email account when I first signed up for an account with Bitbucket. I’ve never had this happen with any other service before, so it didn’t even occur to me this was a possibility. Indeed I do not even understand what relationship exists between my University and Atlassian, which would have allowed them to claim my account. I can’t find any information on my University website. And the IT folk just seem as mystified by the whole thing as I am (they had some people they could refer my issue to, but I’m not even allowed to contact them myself.)

Even Adobe, where I have an Enterprise/School account, just let me keep a personal account using the same university email address (for one I login using a password, for the other via SSO).

Patrik S · Answer

Hello @apcarballo   and welcome to the Community!

The account associated with the username you shared has an email with a managed university domain so the Atlassian account is managed by your university.

I can see internally your university has recently inactivated your account, which explains why you are currently not able to log in.

Since this is a managed account, you will need to reach out to the university's IT department to ask them to reactivate your account, so you can either continue using that account or move your content to a different personal account.

Hope that helps, let us know in case you have any questions.

Thank you, @apcarballo  !

Patrik S