Can't get fix version value of trigger issue

sacha_rouzkhosh

Hi everyone,

I have created an automation with the following actions:

• Upon the creation of an Epic with a specific component, Jira sets the fix version;
• Subsequently, child tickets are created, and Jira sets the labels using a concatenation system: "fixVersion of the Epic" + "_" + a certain variable.

It seemed to work well, but I don't know why I can't get the fixVersion value anymore.

Here are some details about the configuration:

 

I also tried:

 

Here is the log detail:

Thank you very much for your assistance.

Bill Sheboy

Hi @sacha_rouzkhosh 

There are two challenges with your rule:

Your rule edits the issue and then tries to reference the field which was just edited.  The rule cannot "see" those changes for later rule steps, as it still contains the values at the time the rule started.  To use the changes later in the rule, a Re-fetch Issue action must be added after the edits.

 

Another possible cause of this symptom is the Issue Created trigger can fire so quickly that some of the issue data is not yet available to the rule.

The fix / work-around for this is to always add the Re-fetch Issue action immediately after the trigger.  That will slow the rule down a bit, reloading the issue data before proceeding.  Please try adding that action and re-test.

Kind regards,
Bill