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Importing CSV has no Issue Id mapping

Mark Renfrew_evimrr

I can no longer import an Issue csv file. There is no way to map the Issue Id, so none of the subtasks will import. I used to do this all before, using the same procedure, but the Issue Id has been removed from the list of fields to map to in the drop-down.

Note that I am using "Company Managed" project via "Project management" template.

I have chosen to map the field "Parent Id" to map to "Parent" in the drop-down list, but it gives me an error:
Issue 'Send Email' doesn't have a valid Parent selection. Issue will not be created.

CSV File:

Summary	Issue id	Parent id	Issue Type	Components
Kick off meeting	1		Task	Kick Off Meeting
IT Deliverables	2		Task	IT Deliverables
Send Email	3	1	SubTask	Kick Off Meeting

Accepted answers

John Funk

Hi Mark,

I see that you are on the Free plan, but I don't think that's the problem (though it might be).

Try going to Settings > System > External System Import and do the import through that path instead of through the Filter/Search function.

All comments

Mark Renfrew_evimrr

Note that I am using Company Managed project, via "Project management" template.

John Funk

Hi Mark,

I see that you are on the Free plan, but I don't think that's the problem (though it might be).

Try going to Settings > System > External System Import and do the import through that path instead of through the Filter/Search function.

Mark Renfrew_evimrr

Thanks for your help, I was able to map the IssueId and it imported successfully!

John Funk

Great! I am glad that worked for you

Steindl, Calman

I am also using a compnay managed JIRA project; i do not have the ability to go to the Settings -> System - > External System Import....

I only have Filter/Search Import menu available to me; the Issue ID is definitely missing now; i used to be able to bulk create tasks/subtassks from a CSV file but now the parent mapping doesnt work because i cant select Issue ID which means none of the subtasks are created.

This used to work quite fine and has only recently stopped working.

Bert Dombrecht

I have encountered the same problem. For a specific project my user was not able to map the Issue ID field to link Sub-tasks to their parent in one upload file.

For users that don't have access to System / External System Import

I found out that you need to put the 'Linked Issues' field on the Create screen of your project. Then the Issue Id field can be mapped during a regular CSV import.

I hope this helps.

Kathryn Kosey

This is what worked for me, thank you so much!

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