Jira Work automation Response 500 Unable to validate SSL connection

Question

Hi,

I am attempting to make a webrequest call from an automation in jira work and it fails throwing the error Response500Unable to validate SSL connection

The url I am attempting to call is behind a cloudflare tunnel and I can call it without problem from a browser or from python.

Does this mean that jira cloud does not recognise the cloudflare certificate?

Any ideas on how to fix it?

Many thanks :)

Renuka Tulachan · Answer

hi @Peter Lloyd

Having same issue, and my endpoint does not have "_". Any suggestions?

Peter Lloyd_mhxfbe · Answer

Underscores ARE valid in http(s) urls, I consider this a bug.

Peter Lloyd_mhxfbe · Answer

Hi @Mohanraj Thangamuthu ,

Yes, standard https on port 443.

I've done some more testing and I've identified the issue.
The problem is that the hostname for the webrequest/webhook contained an underscore character.

The webrequest in work automations does not indicate this is problem but the UI for global webhooks does [ Invalid Webhook URL: https://testhost_api.... ]

Mildly inconvenient but now I know how to work around it it's not causing a problem for me.

Kind regards,
Peter