Automations for Jira - Close Parent ticket if linked ticket gets closed

Sravan Duddella

Hello Team,

How can we build an automation to close the parent ticket if the linked ticket with the link type "prevents" is closed?

Thanks.

Megha Rajanna

HI @Sravan Duddella 

To achieve this automation in Jira Software, you can use a combination of Jira Automation rules. Below are the steps to create an automation rule that closes the parent ticket when the linked ticket with the link type "prevents" is closed:

 

Navigate to Jira Automation:

 

Log in to your Jira instance.

Go to the project where you want to create this automation.

Create a new Automation Rule:

 

Navigate to "Jira Settings" or "Project Settings" (depending on your Jira version).

Look for "System" or "Apps" and find "Automation."

Create a new rule.

Set the Trigger:

 

Choose a trigger that suits your needs. For this case, you may want to use the "Issue transitioned" trigger. Specify the transition that represents the "Closed" status.

Define the Condition:

 

Add a condition to check if the issue has linked issues with the link type "prevents" that are closed. To do this:

Add a "Condition" and select "More" to see additional conditions.

Choose "Advanced Compare Condition."

In the JQL condition, use a JQL query similar to the following:

 

 JQL:

issue in linkedIssues("prevents") AND status = "Closed"

 

Define the Actions:

 

Add an action to close the parent ticket if the condition is met. To do this:

Add an "Action" and choose "Transition issue."

Select the transition that corresponds to the "Closed" status.

Optionally, you may want to add a comment or update fields as part of the transition.

thank you