Creating Project with Multiple Sub-Projects and Tasks

Question

Hi all,

I am a project manager and I am revamping our Jira projects by including everything related to a project in one place.

e.g Project ABC

Boards: Customer Service, Operations, Finance, Legal etc.

Sub tasks: Customer Service (1. Respond to queries, 2. Provide refunds 3. Manage payments.

The sub-tasks will be divided among our team and we'll be able to see everything that is happening with a property in one place.

I need to know if such a layout is possible under Jira and would appreciate suggestions/recommendations on how to create such a project.

Amanda Barber · Accepted Answer

You can create a single board from multiple projects. I'm not entirely sure that this will work for your subtasks, though - would that be in Jira Service Management?

Here's an explanation for how to make one board for multiple projects: https://jexo.io/blog/how-to-create-board-with-multiple-projects-in-jira/#:~:text=If%20you're%20overseeing%20multiple,shows%20issues%20from%20multiple%20projects.

Alternatively, you could potentially use an add-on like Project Portfolio or Structure to achieve this.

Nic Brough -Adaptavist- · Accepted Answer

Welcome to the Atlassian Community!

Jira does not have "sub projects", and I would recommend having another look at what sub-tasks are in Jira.  I am not sure I have got the right description yet, as people seem to struggle a bit, but my current story is that they are a fragment of their parent issue, not really individual issues, although using them to allocate bits of an issue to different people, teams, or components, can be good use of them.  They are mostly aimed at breaking up their parent into discrete, more manageable parts.

Your sub-tasks sound more like base-level issue types to me.  When a customer has a question, they ask, you get an issue to respond to.  You might use sub-tasks when the response needs information from more than one team.

Boards, if you use company-managed projects, can be completely independent of your project structure - you can create boards that draw in issues from many different projects.  Boards are better thought of as being "a view of a team's work" (in fact, Jira Align has no distinction between team and board, they're effectively the same thing).

Your suggested boards look right to me, you would just need to build them from something that identifies the right team.  The issue type might be good, or you might have a flag of some sort (issue arrives, the first person to read it says "oh, that's for the legal team, set a field to say so")