Jira Windows service stops randomly

Question

Hi, for the last few months the Jira 9.12.0 service on our server will stop with the error below:

The Atlassian Jira service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 600000 milliseconds: Restart the service.

In reviewing the logs at D: \Program Files\Atlassian\JIRA\logs, I am not seeing any smoking guns when it comes to something occurring at the time of the service crash. The service will always start back up (either via auto restart service setting or manually), but then it can take 20-30 minutes before we can finally log back into the app. Any suggestions?

DMR_wpyzbe · Answer

We switched to JIRA on the WEB several months ago.  No problems there.

serge calderara · Answer

@DMR

Hello did you manage to identify the root cause, we have the same behavior

Regards

Mirek · Answer

Hi @DMR

Are you aware of any change on the system / application level since when you started noticing this problem? I would look for everything.. Windows updates, installations.. changes to Jira configuration, upgrades..

Do you have any test system and seeing the same behavior?