nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Updating custom field sets resolution to Fixed

DLR

Hello,

I'm encountering a very annoying issue where I have added custom fields to my issues (a URL, a user) and then when I update those custom fields on a given issue, the resolution is set to 'Fixed' (even though I don't update the status!). I have tried this in multiple workflows, including the default, so I don't think the bug is there. Rather, it must be something with the custom fields. I am using JIRA Agile. Thanks for the help!

Accepted answers

Nic Brough -Adaptavist-

I think you have put the "resolution" field on the "edit" screen. When you do that, the resolution gets set by anyone who clicks "edit", whatever they do in that process.

Find an unresolved issue, click "edit" (not the "inline" ones in view, but the full edit) and check for resolution. If it's there, log in as an admin, find the screen and remove the resolution field as soon as possible.

All comments

unknown

The only think I can think of that will update a certain field in JIRA for updating an issue field is a custom event listener. Can you check if you have one? Also, can you check the "Issue History" on who is changing the Resolution field?

DLR

Actually, if I update ANY field, the resolution is setting to Fixed. This includes editing the description of an issue. In history, it says I updated the resolution to Fixed.

unknown

Did you check if you have custom event listeners?

Nic Brough -Adaptavist-

I think you have put the "resolution" field on the "edit" screen. When you do that, the resolution gets set by anyone who clicks "edit", whatever they do in that process.

DLR

This worked. Thanks!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

jira-software

jira-administration