After upgrade to Jira 9.13 Issues with issues/stories missing from sprint

Question

The users loaded up their sprints with stories on the Friday before the upgrade.  The sprint is set to start on Monday.

Checked after the upgrade and all the stories are missing from the sprint .  They are in backlog though.

Any Ideas on why the stories moved out of the planned sprint after the upgrade?

Other than asking everyone to move their stories back into the sprint what else can I do?

Chris Szorc_ec5hie · Answer

The issue was resolved by doing an index on the project that was having the issue.

Mirek · Answer

Hi @Chris Szorc and @Saravana

Please check if you are not hitting this problem (related to swimlanes and Epics)

https://jira.atlassian.com/browse/JSWSERVER-11318

If so then check this KB for resolution

https://confluence.atlassian.com/jirakb/jira-software-kanban-board-does-not-show-all-issues-779158700.html

Saravana_4pmeyy · Answer

@Mirek - Issue is with both Active and future sprints. Though issues are tagged to sprints they are not showing up in the respective sprints, instead all of them are listed in backlog.

If the sprint names are re-entered in each issue manually (the same value) it works. But we need a systematic way of getting this update done for all issues.

Suspect something to do with the refresh issue after the upgrade.