Plan upgrade is requested during migration

Talgat Taskhozhayev_tyk674

I'm migrating from Bitbucket Server to Bitbucket Cloud.
Currently, we have our Cloud setup in Free plan.
The migration has 3 active and 4 inactive users. (See below)
However the migration check is asking me to upgrade to higher plan. (See below)
Are inactive users also counted in the towards plan eligibility ?
Or is there a bug in the migration process that can be worked around ?

 

Theodora Boudale

Hi Talgat and welcome to the community!

Inactive Bitbucket Server users will be migrated but as "tombstone" which won't even appear in the workspace at all. They will have Cloud accounts created for the purpose of PR creation and attribution but will not count against your Bitbucket Cloud license because they won't be added to the workspace.

Nevertheless, the Bitbucket Cloud Migration Assistant checks if the Bitbucket Cloud target workspace is on a paid billing plan, and if it is not, it will prevent the migration. We included this check because the majority of the customers who migrate have more than 5 users and migrating on a Free plan would give errors.

If you never upgraded your Bitbucket Cloud workspace before, you can upgrade to the Standard or Premium plan to proceed with the migration, and then downgrade right after the migration so you won't get charged.

After you upgrade, please check this page

https://bitbucket.org/workspace-id/workspace/settings/plans-and-billing

where workspace-id replace with the ID of your Bitbcuket Cloud workspace. You will see there when the Billing period ends. If you downgrade to the Free plan before the end of the billing period, you won't get charged.

In the unlikely event that you get charged, and if you indeed downgraded to the Free plan before the end of the billing period, please let me know as soon as possible and I can create a support ticket for you so that we issue a refund.

Please feel free to reach out if you have any questions.

Kind regards,
Theodora