Sync issues between two instance(Cloud instance and Server Instance)

Question

we are currently using Jira cloud and our customer is using Jira server. I need to sync the issues across instances.

If a ticket gets created in my customer instance, the same ticket with all details should be created in our instance.

How's this possible?

Syed Majid Hassan -Exalate- · Answer

Hi,

This is Majid @ Exalate.

As explained in this thread, you will need to install a synchronization solution like Exalate. You can easily create a connection between your two jira instances, and have a trigger in place to automate this process for you. No more manual work.

The ticket will, out-of-the-box, be fully bi-directionally synchronized, which means, if a field gets updated on either side, it will automatically update on the other side, you can change this to make it uni-directional if you so please.

Exalate is easy and straightforward to set-up and you can control exactly which data you want to send and/or receive. If you would like to see a customized demo of the product, please book a slot with us.

Thanks

Majid

Matthias Gaiser _K15t_ · Answer

You need a license for both instances for our add-on as well for all the others AFAIK.

If you're really asking about installation, Backbone offers remote licensing where you only need to install Backbone on the Server side and wouldn't need an installation on the Cloud side. However, this wouldn't save you money - but maybe some setup hazzle.

We're right now in the process of developing this mode also this way so that you can setup everything on the Jira Cloud side and don't need to install Backbone on the Server side.

If you want to discuss your exact use case, feel free to also reach out to support.k15t.com.

Rahul_gb31nc · Answer

@Matthias Gaiser _K15t_ If I feel to use this add-on, does this add-on need to be installed in both the instances??

Will it be charged in both the instances for the add-on?