I would like a template for the Description to be pre-populated when creating a Jira Ticket.

Question

My team have the tendency to create jira tickets which are empty - I know... the shock.. the horror! The.. the audacity!??!!!111oneone.

How can I make it so that whenever a Jira ticket is created, depending on the type, i.e. Bug, Feature, etc...the description auto loads a description. E.g. if the type is Feature, then I'd like the description to be pre-populated with something like this:

Description
.....
UI Design
.....
Acceptance Criteria
....

Kate Pawlak _Appsvio_ · Answer

Hi @usmaan_khan ,

If you want to have this template on the Create issue screen (or more templates, depending on project and issue types), you have to use the app which allows you to fill this data immediately when this dialog is open by user. I can recommend a solution provided by our company:  Issue Templates Agent for Jira. This app support all fields, so you can use it to have values not only in Description but also prepare example for Summary or other fields which are necessary to fill by your users.

What's more, if you want to avoid empty tickets, let's think about make some fields required in the Field configuration.

John Funk · Answer

Hi Usmaan,

You will need to create a new custom field of Paragraph type and put a Default value in the field. Then make the field Required in the Field Configuration. Put the field on the Create screen but not the Edit screen. Leave the Description field off of the Create screen but add it to the Edit screen.

Then you can add an automation rule for Issue Created trigger that will copy the value from the custom field to the Description field.