Agile Board times out when Tempo Team field added to Card Layout

Question

Every time that we add the Tempo Team field to the card layout on a Scrum or Kanban board, the board times out while loading. If we remove the Tempo team field from the card layout, the Board loads immediately. No other field is causing this problem.

This happens on all boards (both Kanban ans Scrum). It does not matter whether there are 1, 2, or 3 fields on the card layout.

We have disabled all of our plugins to confirm that they were not involved.

Has anyone run into this problem?  Thank you.

MEDITECH ADMIN TEAM · Answer

Hi Suzanne:

We already have this issue logged in the Tempo Support System as JTS-2361.

Susanne Götz [Tempo] · Answer

Hi,

I suggest that we take a look at this in our Tempo Support System rather than here as we might need to take a look at your JIRA logs. Please visit the page below for further information
https://tempoplugin.jira.com/wiki/display/JTS/Getting+Help+and+Support

When creating an issue for this, please add information about the JIRA and Tempo versions you are using. Can you also inform us if this started after an upgrade of JIRA or Tempo and if you did, the versions you were upgrading from,

Regards,

Susanne