We switched from premium to enterprise for confluence. We should have 1000 users but our account only shows 9. We created a ticket but no one has touched it in 24 hours. When we switch to enterprise we were told we would have 24/7 support and onboarding. We never got onboarded into enterprise and never got a phone number for support. Please advise.
@Dee from Texas For licensing problems that you are having the best way is to use this form - https://www.atlassian.com/company/contact/purchasing-licensing
Is that were you submitted your issue?
Hi @Darnell Myles , I created a support ticket for our Billing team to assist you. You will soon hear back from our team with the ticket number!
It looks like you're new here. Sign in or register to get started.
