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Is it possible to automate the cloning of tickets in Jira?

Vinicius Medina

Hi, I'm quite new to Jira so I'm still not sure what is possible or not possible to do.

Here it is:

I'm controlling deployment of features based on tickets on my environments. For each environment I have separate Parent Ticket to add all sub-tasks for that specific environment.

Let's use following example: I have deployment1 sub-task in Parent Ticket A. After its deployment is completed, I have to deploy to my other environments, to do so I have to:

1. Clone deployment1 sub-task

2. Move to Parent Ticket B

3. Update Environment field in new deployment1 sub-task to Environment B

The problem is:

Everytime I have a deployment in Environment A, I have to clone sub-tasks to my other Environments B, C and D. Sometimes there are several deployment on the same day in ENV A. It means a lot of work to clone, move and update env field for other 3 ENVS.

Question is:

Is there a way I can automate this process of: cloning, changing Parent Ticket and updating ENV field?

Additional info:

I'm a simple Jira user, not administrator.

Using Jira v9.4.14

Thanks in advance!

Accepted answers

Trudy P Claspill

Hello @Vinicius Medina

Welcome to the Atlassian community.

Are these parent tickets to which you want to clone subtasks in the same project?

Are you a Project Administrator for that project?

Are you using Jira Server or Jira Data Center?

All comments

Trudy P Claspill

Hello @Vinicius Medina

Welcome to the Atlassian community.

Are these parent tickets to which you want to clone subtasks in the same project?

Are you a Project Administrator for that project?

Are you using Jira Server or Jira Data Center?

Santino Lucca Castrataro

Hi @Vinicius Medina! Welcome to the Atlassian Community!

Of course you can automate that! To do so, you should use "Automations".

There you have the options to clone issues, change fields value and the Parent Ticket as well.

I suggest you to search and learn more about automation and try building it there.

If you have any doubts about how automation works, let me know!

Carla Ann Rowland

Hi Vinicius:

You can automate this in a datacenter.

One question are all these clones in the same data center project?

Once you answer I will expand on my proposed solution.

Note: if these clone tickets are in different jira projects you will need the assistance of the JIRA instance administrator to create a multiple project automation.

Harsh_v2xlv7

Hi @Vinicius Medina

Welcome to the community.

Are Environment A and B different projects or you want to create the parent and cloned subtasks in the same project?

You can try using automation to achieve this. But for that a proper flow should be there.

Vinicius Medina

Hi, thanks for the reply!

Yes, all parents and subtasks are for the same project.

Vinicius Medina

I'm not JIRA admin. I mean, I think I have full access on this specific project (I can delete tickets for instance).

They are in the same project.

Are you using Jira Server or Jira Data Center? - I'm not sure, started using JIRA some months ago.

Vinicius Medina

Thank you!

This 'Automations' is something build in JIRA? How can I found in my project.

Sorry for obvious questions, I'm very new to this tool.

Vinicius Medina

They are in same project.

Harsh_v2xlv7

Hi @Vinicius Medina

That is good then, you can use automation, it is in built. To navigation -> Project Settings - > Automation(on the left side).

Hope this helps.

Trudy P Claspill

You can ask your Jira Administrators if you are using Server or Data Center.

With Data Center the Automation feature is automatically installed. With Server a less-featured version of the Automation tool can be installed manually by the Administrators.

If are a Project Administrator and if the Jira Administrators have enabled your access, you can find the Automation feature by going to Project Settings. It would be listed among the other options available there.

If you are not a Project Administrator, start by contacting your Project Administrator to ask if they can help you create the Automation rule.

If you are a Project Administrator but don't find the option there, you will have to contact your Jira Administrators for assistance.

We can explain here the automation steps for you to use (if you have sufficient permissions) or for you to pass on to an administrator that does have permission.

How do you currently identify the specific "Parent Ticket B" into which the subtask should be cloned?

Vinicius Medina

I found the option, I will take a look on this. Thanks a lot!

Vinicius Medina

Hi, I found the 'Automation' option and I can see my project there, but seems I don't have acces for create the rules: 'You do not have permission to manage rules, contact your site admin to request acces'.

So let me explain in detail what I do manually.

The deployment is controlled by tickets as I mentioned and for each ENVIRONMENT I have one PARENT TICKET.
But those PARENT TCIKETS change based on the current UPGRADE we are on. So we have the following example:

PARENT TICKET - ENV A - UPGRADE 1
- deployment sub-tasks for ENV A - UPGRADE 1

PARENT TICKET - ENV B - UPGRADE 1
- deployment sub-tasks for ENV B - UPGRADE 1 (cloned from ENV A sub-task)

PARENT TICKET - ENV C - UPGRADE 1
- deployment sub-tasks for ENV C - UPGRADE 1 (cloned from ENV A sub-task)

After some time, we deploy UPGRADE 2. This means I will create new PARENT TICKET as below:

PARENT TICKET - ENV A - UPGRADE 2
- deployment sub-tasks for ENV A - UPGRADE 2

PARENT TICKET - ENV B - UPGRADE 2
- deployment sub-tasks for ENV B - UPGRADE 2 (cloned from ENV A sub-task)

PARENT TICKET - ENV C - UPGRADE 2
- deployment sub-tasks for ENV B - UPGRADE 2 (cloned from ENV A sub-task)

So this means that my PARENT TICKETS are not static and I will have to update the rule from time to time based on my needs.

My idea of automation would be:

1. I go to one of my sub-tasks in PARENT TICKET - ENV A
2. "Click in one button"
3. Automation will clone this sub-task, move to PARENT TICKETS ENV B and C, update ENVIRONMENT FIELD to ENV B and C.

In my mind, whenever I have a new PARENT TICKET UPGRADE, I just need to update the parameters (parent ticket ID, maybe) in this rule. That's my understanding at least.

Santino Lucca Castrataro

Sure! You can see the "Automation" section going to Project Setting > Automation!

Carla Ann Rowland

Hi, thank you for answering so quickly and I saw your post of your manual steps: