Jira Service Desk - configuration for multiple clients.

Greg Carleton

We are a consulting company and have may clients. I need to isolate the different clients tickets from each other. Next I need to set ticket statuses such as waiting on parts,  I was thinking about using Queues to change statuses is there a better way?  I need to be able to report on all of the different clients and generate individual reports based on the different clients. Has anyone done anything like this?

Jobin Kuruvilla [Adaptavist]

If you can somehow differentiate between the clients, this can be done. For example, add users representing the same client in to a JIRA group "client-x" and then use it while searching. You can use JQL like:

reporter in membersOf("client-x") AND ....