nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

PIR - Automation

Rus Yates-Aylott_mlva9h

Hi.

We would like to be able to automate the creation of a PIR when an action is taken on an incident.

For example: An incident is marked as a Major Incident. Several actions are taken including the creation of the PIR case.

We have successfully created a case with the system-level Post-Incident review type. However, this does not appear in the PIR folder/filter view and does not carry the Request Type of 'Create a post-incident review'.

Is this possible?

Accepted answers

Eugenio Onofre_v78igo

Hi @Rus Yates-Aylott

Sure! You can create an automation that will have the trigger of "field value changed" and select the MAJOR INCIDENT field. Then, a condition to validate if this field is set and, lastly, the action to create a new issue based on your PIR issue type.

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,
Eugenio

All comments

Eugenio Onofre_v78igo

Hi @Rus Yates-Aylott

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,
Eugenio

Rus Yates-Aylott_mlva9h

I CAN create a PIR (Issue Type) but cannot set the Request type to 'Create a post-incident review'

Rus Yates-Aylott_mlva9h

Here's the flow that creates the PIR:

Screenshot 2024-01-12 160043.png
It creates the PIR case based on the Issue type 'Post-incident review':
Screenshot 2024-01-12 161457.png

In the branch, we are trying to set the Request type: Screenshot 2024-01-12 161528.png
This produces the following error:
Screenshot 2024-01-12 161612.png

Eugenio Onofre_v78igo

You can! The request type is a custom field, so you can set it using the smart values. Something linke "customfield_XXXX.name": "value" in JSON.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-management-cloud

jira-service-management