How to build a queue based on child list from cascaded list custom field

Serge Calderara_vvrym7

Dear all,

In our project we have a cascaded list  field named Component List.

when using this list the user is able to select the parent item and leave the child item to none.

What we are trying to is is to define a service desk queue filter which will list all issue where parent list is selected BUT child list is not selected .

What is the way to build this filter for the queue 

Regards

Jack Brickey

Hi @Serge Calderara , below is an example of where I search using JQL for an empty child in one of my cascading fields. See if it will help you create your queue.

"Operational categorization[Select List (cascading)]" in cascadeOption("Instance Request", None)

please note that, if by chance you have added the actual child value of "none" then this will not work. That value should be reserved.