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What Do i have to write in the content field in the 'Send Email' last step of my automation ?

Eleftheria Sourla

I want to create an automation in my projects and every time someone change the priority to highest and every time someone change the status to escalated an email should be sent to the Assignee , Watchers , The lead of the project , and a separate email address in the company.

I don't know how to set up the content for the email that will appears in the email that will be sent. I want it to be appearing like this .

Do i have to change the workflow or check the transition in there?





Status:	PENDING ALLOCATION Done

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Jack Brickey

Hi @Eleftheria Sourla , if you wish to include the previous status then you will need to create a custom field where you can record this information in a separate automation rule. It would look basically like this.

rule 1 (creation):

trigger - issue created
action - edit issue, previous-priority equals {{issue.priority}}

rule 2 (updated):

trigger - field update, priority
action - send email, "the previous priority was {{issue.previous-priority}}}, "the new priority is {{issue.priority}}

Eleftheria Sourla

Hey @Jack Brickey thanks for the response , but I am not sure if I have understand the rule creation. About the rule 2 . First do i have to create the rule 1 and then i am gonna update the 1 and will be renames as rule 2? Also what about the escalated status ?

Jack Brickey

Hi @Eleftheria Sourla ,

sorry I was not quite clear and I forgot an important step in my second row, so let me try again.

you need a custom field where you can record previous priority
you need one rule that will initially set the value of your custom field. This will be done at issue creation.
you need a second rule that will send your email and also (what I forgot.) update your custom Field

so here is the updated proposal...

rule 1 (issue creation):

trigger - issue created
action - edit issue, previous-priority equals {{issue.priority}}

rule 2 (updated priority):

trigger - field update, priority
condition - priority in (highest, escalated)
action - send email, "the previous priority was {{issue.previous-priority}}}, "the new priority is {{issue.priority}}
action - previous-priority equals {{issue.priority}}

I hope this makes sense. Please give it a try and if you get stuck post your two rules here so I can assess.

Eleftheria Sourla

@Jack Brickey I have some questions . First of all where am i supposed to add the custom filed ?

Also

trigger - field update, priority ( in my Jira version is called value chagned

i cannot add highest and escalated in the same condition , i have to crate a new one

And last one :

action - send email, "the previous priority was {{issue.previous-priority}}}, "the new priority is {{issue.priority}}
action - previous-priority equals {{issue.priority}} where am i supposed to fill in those 2 steps ? Am i going to add in the same rull 2 actions ? And is it possible to add and the comments of the ticket in the email step ???

Thank you so much for you help

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