Authentication Failed when attempting to commit to develop from Github Desktop

Gary Koo_h82ak5

 

I receive this error every time I try to commit from GitHub Desktop. I use the proper username per my BitBucket profile, and enter the application password generated by BitBucket.

I would appreciate suggestions / help in trying to resolve this issue.

Theodora Boudale

Hi Gary and welcome to the community!

First, ensure that you are using the username displayed on this page https://bitbucket.org/account/settings/ next to the field Username.

Another reason for an authentication failure could be that the app password does not have the necessary permissions. The permissions needed depend on what the application is doing with these credentials. If it reads your account's info, then Account - Read permissions will be needed. If it needs credentials to pull or push to repos, then Repositories Read and Write permissions will be needed as well.

You could try creating an app password with the permissions I mentioned above and see if this works. If it doesn't work, try an app password with all permissions checked. (In order to use an app password with only the necessary permissions later on, you would need to know what operations are performed with these credentials).

Please also ensure that you are not omitting or adding any extra characters when copy-pasting the username and app password.

Kind regards,
Theodora