Jira automation based on time stamps

Question

Hi Community,

Our Department consists of 2 employees based in Cape Town and Detroit. Based on these locations just provided there is a time difference.

I'd like to know how I can setup a rule that if a ticket gets created between the hours of 9 am - 3 pm it automatically gets assigned to the support person in Cape Town and if a request comes after 3 pm  in it gets assigned to the person in Detroit.

Any ideas on how to establish this.

Best,

Ralston

Bill Sheboy · Answer

Ralston, as the original poster, you can mark the question as answered by selecting the answer(s) that helped and marking it that way.

Ralston Africa_kx01xn · Answer

Hey @Bill Sheboy

Apologies for the delay, you can go ahead and mark this as resolved

Thanks for the help @Mark Segall

Best,

Ralston

Bill Sheboy · Answer

Hi @Ralston Africa

Just following up to ask if the suggested answer solved your question.  If so, please consider marking this one as answered to help others find solutions to similar needs faster.  Thanks!

If not...please describe what is not working as expected, and post an image of your complete current rule and of the audit log details showing the rule execution.  Those may provide more context for the community to help.

Kind regards,
Bill