Migration Server to Cloud

Question

Hi,

I am encountering a new problem when migrating my server to the cloud.

In the pre-migration tests, I have a warning "Review these warnings before running your migration."
The warning concerns "Some required URLs need authorization for migration" and contains the following URLs:

https://api.media.atlassian.com
https://marketplace.atlassian.com
https://api.atlassian.com
https://migration.atlassian.com
https://api-private.atlassian.com

I already did test migrations in October, and I wanted to do the "real" migration today.
This warning prevents me from being able to proceed with the migration, when I click on Run, the assistant launches checking your migration, then returns to the Ready to migrate state.

In the logs, I found these errors, for each of the URLs :

2024-01-03 14:17:12,246+0100 ForkJoinPool.commonPool-worker-161 WARN [c.a.j.migration.preflight.SocketConnectivityTester] Error opening connection at https://api- private.atlassian.com:
javax.net.ssl.SSLHandshakeException: Remote host terminated the handshake

Has something changed in the migration ?
On my server side, my licenses stopped on December 13th, is this the reason why I can no longer migrate ?

I'm using migration assistant version 1.10.10

Thank you in advance for your help,

Julien.

Asha Goyal_0i7i5i · Answer

Hello @Julien REBILLARD

So there might be few other possible root cause las mentioned in the error realted to handshake:

Are you using self-signed SSL certificate? Make sure you need to import this certificate into the JAVA trustStore that your jira is using.

Further you can check the TLS as mentioned in the doc below:

Handshake failed during wrap javax.net.ssl.SSLHandshakeException error seen in Bitbucket | Bitbucket Data Center and Server | Atlassian Documentation

Also, check if firewall is blocked at the browser level. See th link which I am refering to:

Getting error while migrating Jira to cloud (atlassian.com)

And if all are working, please check if your JCMA is updated, Sometimes disabling and renabling helps too.

Kindly vote and Accept the ans if it helps.

Thanks

Julien REBILLARD · Answer

Hello,

My network administrator tells me that on the firewall and proxy side everything is ok...
If I try the URL https://marketplace.atlassian.com on my Jira server browser, the page displays fine.

Asha Goyal_0i7i5i · Answer

Hello @Julien REBILLARD

Your firewall might not allowed to access all those urls. Please allow to access it from your server network.

Kindly vote and accept if this helps.

Thanks

Asha