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Automated notification for users in role

Arif Demir

Until today, responsible users were notified via user mention in the comments when a prio ticket was created.

This is very maintenance-unfriendly as the list of users must be maintained manually

I am looking for an automation in which a comment is created and all users from a JIRA group or project role are automatically added.

Is there a possible solution to this problem?

Thanks

Accepted answers

Rebekka Heilmann (viadee)

Does the list of "responsible users" vary from Request to Request or is it the same for one project?

All comments

Rebekka Heilmann (viadee)

Does the list of "responsible users" vary from Request to Request or is it the same for one project?

Arif Demir

Hi @Rebekka Heilmann _viadee_ , the list of users is the same for the project.

Rebekka Heilmann (viadee)

Then I suggest using an automation rule, that adds that group of people as watchers on high prio (or whatever condition) issues.

You just need to make sure that Watchers are notified on Comments in your notification Scheme.

Screenshot 2024-01-03 120543.png

It would be more elegant using a Project Role to "group" the users, but you could only use that Role on all issues and not just on some (e.g. high prio).

In Cloud, you could use a "Team" in an @mention and therefore notify them all manually. I see you are still on Server. Have you already considered moving to DC or Cloud?

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