Password reset emails not received

Question

I am trying to access an old set of Bitbucket repositories but have no password. The password reset email isn't arriving. I can see from other similar posts that addresses can get blocked so guess this is what is happening.

The account would be under email, <domain>.

Is someone at Altassian able to fix this?

Thanks

Theodora Boudale · Answer

That's good to hear Ian, thank you for the update.

Please feel free to reach out if you ever need anything else!

Ian Leonard_r5lw3w · Answer

Thanks, I found the magic check box in the email forwarding site  used and am getting the emails now.

Theodora Boudale · Answer

Hi Ian,

I checked our email logs and I see the same error as previously for the newer emails we sent.

2SV is not related to this error. Callback verification is a technique that can be used by a mail server to validate email addresses:

* https://en.wikipedia.org/wiki/Callback_verification

Based on the error message I see on our logs, it looks like the mail server of your second email address is using this technique to validate the email address that the password reset email is sent from.

You can reach out to your email provider and ask them if there is any configuration issue with the callback verification or if it is possible to temporarily turn it off so you can receive the password reset email.

Kind regards,
Theodora