How to transfer automation rule owned by inactive user in Jira - batch mode?

Question

Based on this article link - https://support.atlassian.com/cloud-automation/docs/transfer-jira-automation-rules-from-one-user-to-another/

It works fine if the original rule owner/actor account is still active, however if the user account is no longer active, then the above method mentioned in the article will not work.  It is because you will not be able to find the user account in the "Find User" dropdown field.

Any community leader have a better idea on how to batch transfer automation rule ownership/actors owned by an inactive user?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Ivan Lima · Answer

For migrations, we export all rules as a single JSON file, make the changes in bulk, and import them back by selecting the ones we want. It's quick, and you can make any changes you want in bulk, meaning changing all rules within a single export file. Have you tried that?

Joseph Chung Yin · Answer

@Ivan Lima -

Thanks.  However, it is still one automation fix at a time manually same as accessing the rule and switch the author/rule actor one by one.

Looking for a way to conduct the update via a batch mode (more than one rule at a time).

Best, Joseph

Ivan Lima · Answer

Changing the JSON file's owner/actor account ID is a workaround. You can export the rules, make the changes in the file as a find/replace, and import them back. It's ugly, but it should do the trick.