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URGENT : Confluence startup error after upgrading to 8.5.4

Richard Beltramé_2jjcr7

Hi,

Just upgraded Confluence Server (not Datacenter) from 8.5.3 to 8.5.4 because of CVE issues recently posted and main page indicates licence inconsistency.

My maintenance plan is valid and it is impossible to update the licence with the link provided to feed. I got a System Error page with 1d174776-e893-4d89-8e0f-4688f3179ada exception ID.

What can I do to restart my instance ?

Thanks for help

Richard

Accepted answers

Richard Beltramé_2jjcr7

ok, i sorted it out following this article : https://community.atlassian.com/t5/Confluence-questions/Is-there-a-way-for-me-to-add-the-new-License-The-quot-fixonly/qaq-p/712780

For unknown reasons, my licence key was not the same in my.atlassian.com comparing to the one in confluence.cfg.xml (everything was working well since weeks with 8.5.3).

Editing the file, pasting the right licence key and restarting did the job !

Thank you for your help, hope it will help other people if they face the same issue

All comments

Ste Wright

Hi @Richard Beltramé

There's a list of startup problems you can troubleshoot here: https://confluence.atlassian.com/confkb/confluence-startup-problems-troubleshooting-180846988.html

I'd also reach out to Atlassian Support for assistance.

Ste

Brant Schroeder

@Richard Beltramé I would suggest submitting a support issue to Atlassian here https://support.atlassian.com/contact/

While you are waiting for a response please look at the Confluence logs. Are you seeing any errors in the logs on startup? The errors should help identify what issue your instance is having at this time.

Richard Beltramé_2jjcr7

Thank you Stephen for your help.

Just read the troubleshoot page, but none is relevant for my issue.
Instance was working flawlessly in 8.5.3 yesterday, I use Confluence on a daily basis, that's why I'm asking for help.

Unfortunately, I can't reach out support because of standard plans of server instances. The 8.5.4 is very recent, maybe others will face the same problem with better support and will give a solution.

Brant Schroeder

@Richard Beltramé What are you seeing in the logs?

Richard Beltramé_2jjcr7

Hey Brant,

Thanks for helping digging this issue.

I have some weird warnings in Catalina log (see below)

It starts and I can't say if these events are relevant to my licence issue after.

06-Dec-2023 08:33:35.973 WARNING [Catalina-utility-3] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesJdbc The web application [ROOT] registered the JDBC driver [org.postgresql.Driver] but failed to unregister it when the web application was stopped. To prevent a memory leak, the JDBC Driver has been forcibly unregistered.

06-Dec-2023 08:33:35.973 WARNING [Catalina-utility-3] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesJdbc The web application [ROOT] registered the JDBC driver [com.github.gquintana.metrics.sql.Driver] but failed to unregister it when the web application was stopped. To prevent a memory leak, the JDBC Driver has been forcibly unregistered.

06-Dec-2023 08:33:35.973 WARNING [Catalina-utility-3] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesJdbc The web application [ROOT] registered the JDBC driver [net.sourceforge.jtds.jdbc.Driver] but failed to unregister it when the web application was stopped. To prevent a memory leak, the JDBC Driver has been forcibly unregistered.

06-Dec-2023 08:33:35.974 WARNING [Catalina-utility-3] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesJdbc The web application [ROOT] registered the JDBC driver [com.microsoft.sqlserver.jdbc.SQLServerDriver] but failed to unregister it when the web application was stopped. To prevent a memory leak, the JDBC Driver has been forcibly unregistered.

06-Dec-2023 08:33:35.974 WARNING [Catalina-utility-3] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The web application [ROOT] appears to have started a thread named [BC Entropy Daemon] but has failed to stop it. This is very likely to create a memory leak. Stack trace of thread:

java.base@17.0.8.1/java.lang.Thread.sleep(Native Method)

org.bouncycastle.crypto.EntropyDaemon.run(EntropyDaemon.java:51)

java.base@17.0.8.1/java.lang.Thread.run(Unknown Source)

06-Dec-2023 08:33:35.975 WARNING [Catalina-utility-3] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The web application [ROOT] appears to have started a thread named [ConfluenceSpringScheduler:thread-1] but has failed to stop it. This is very likely to create a memory leak. Stack trace of thread:

java.base@17.0.8.1/jdk.internal.misc.Unsafe.park(Native Method)

java.base@17.0.8.1/java.util.concurrent.locks.LockSupport.park(Unknown Source)

java.base@17.0.8.1/java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionNode.block(Unknown Source)

java.base@17.0.8.1/java.util.concurrent.ForkJoinPool.unmanagedBlock(Unknown Source)

java.base@17.0.8.1/java.util.concurrent.ForkJoinPool.managedBlock(Unknown Source)

java.base@17.0.8.1/java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(Unknown Source)

java.base@17.0.8.1/java.util.concurrent.ScheduledThreadPoolExecutor$DelayedWorkQueue.take(Unknown Source)

java.base@17.0.8.1/java.util.concurrent.ThreadPoolExecutor.getTask(Unknown Source)

java.base@17.0.8.1/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)

java.base@17.0.8.1/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

java.base@17.0.8.1/java.lang.Thread.run(Unknown Source)

06-Dec-2023 08:33:35.976 WARNING [Catalina-utility-3] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The web application [ROOT] appears to have started a thread named [ConfluenceSpringScheduler:thread-2] but has failed to stop it. This is very likely to create a memory leak. Stack trace of thread:

java.base@17.0.8.1/jdk.internal.misc.Unsafe.park(Native Method)

java.base@17.0.8.1/java.util.concurrent.locks.LockSupport.parkNanos(Unknown Source)

java.base@17.0.8.1/java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.awaitNanos(Unknown Source)

java.base@17.0.8.1/java.util.concurrent.ScheduledThreadPoolExecutor$DelayedWorkQueue.take(Unknown Source)

java.base@17.0.8.1/java.util.concurrent.ThreadPoolExecutor.getTask(Unknown Source)

java.base@17.0.8.1/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)

java.base@17.0.8.1/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

java.base@17.0.8.1/java.lang.Thread.run(Unknown Source)

06-Dec-2023 08:33:35.977 WARNING [Catalina-utility-3] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The web application [ROOT] appears to have started a thread named [ConfluenceSpringScheduler:thread-3] but has failed to stop it. This is very likely to create a memory leak. Stack trace of thread: