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User not able to User Mention

Kelli Archer

JIRA version 9.10.2

There are 3 users on the same project, 2 have just Administrator role assigned 1 has Administrator and User.

The User with Administrator and User roles can use the User Mention feature.

The Users with Administrator role are not able to use the User Mention feature when the issue is open on the board. They can only enter User Mention when they open the issue in edit mode. I added the user role so they mirror the user that can do the User Mention from the board and still not change. Any other thoughts on troubleshooting, or is this a known issue?

Accepted answers

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Brant Schroeder

@Kelli Archer - Do the users who are having issues with @ mentions have global permission Browse users and groups?

https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/

Kelli Archer

Yes our users have the global permissions. There are a few users that do not experience the issue, but most of the users see the same behavior. And this is a recent development. There was a point when all users were able to select the at mention from the board.

Brant Schroeder

@Kelli Archer what changed? Did you add a new app or upgrade? Do the users that still have access have any additional permissions?

Kelli Archer

At the time the user reported the issue we had not changed anything or added a plug in. As for permissions they have the project roles Administrators and Users. We are in the process of upgrading to 9.15 so we will retest to see if the upgrade could fix.

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