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User limit exceeded despite workspace not accessible for user account?

BrokenProgrammer

Hi! I administer the repository for https://bitbucket.org/Infinity-Anon/anton-coolpecker and my recent attempt at a push has yielded the following result:

remote: ********************************************************************************
remote: [ALERT] Your push failed because the account 'Infinity-Anon' has exceeded its
remote: [ALERT] user limit and this repository is restricted to read-only access.
remote: [ALERT] Change your plan to restore write access:
remote: [ALERT] https://bitbucket.org/account/user/BrokenProgrammer/plans
remote: ********************************************************************************

The problem is that the repository in question does not belong to any of my own workspaces yet the workspace for the repository should have been transferred to my account as I understand it; The Infinity-Anon account in question does not appear to host or even have any access to the forementioned repository/workspace when logged in there. Committing to the repository has worked fine until the most recent attempt at pushing a commit.

Would changing the plan for my main account workspace or removing users from repository resolve this issue or would it be unneccessary?

What is the best way to resolve this issue?

Accepted answers

Syahrul

Hey @BrokenProgrammer

Could you run the following commands to check the repository remote URL and verify it correctly points to the proper workspace?

git remote -v

Regards,
Syahrul

All comments

Syahrul

Hey @BrokenProgrammer

Could you run the following commands to check the repository remote URL and verify it correctly points to the proper workspace?

git remote -v

Regards,
Syahrul

BrokenProgrammer

I believe it should be - The repository is available at https://bitbucket.org/Infinity-Anon/anton-coolpecker/src/master/ and the remote URL points towards https://bitbucket.org/Infinity-Anon/anton-coolpecker.git for both fetch and push. Fetching and pulling from the repository works fine without problem.

Syahrul

Hi @BrokenProgrammer

Thank you for confirming. The error you're experiencing is due to the workspace "Infinity-Anon" exceeding its limit of 5 free users, which has restricted further changes.

Here are two potential solutions:

1. If you have administrative access, you could consider upgrading the workspace plan for "Infinity-Anon". You can manage this at https://bitbucket.org/infinity-anon/workspace/settings/plans-and-billing.

2. Alternatively, you could transfer the repository to another workspace that has not reached the 5-user limit. Instructions on how to do so can be found in our guide

https://support.atlassian.com/bitbucket-cloud/docs/transfer-repository-ownership/

Regards,
Syahrul

BrokenProgrammer

Thank you for confirming the available solutions to the current issue, however I will have to resolve the forementioned issue with the workspace first in order to follow any of the solutions given - Closing the current question as resolved for now!

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