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JIRA Modules (All included?)

Ken Pottie

So...

Are all the JIRA internal modules (not the 3rd party add-ons) included in the price quotes I am seeing on the company site?

We are interested in the Service Management, as well as, the project management.

Example: 10 users for IT is showing $1600.00/year. Does that include Service Management?

Accepted answers

Dan Breyen

Hi Ken, pricing on this page is for Jira Cloud: Jira Pricing (This is the Project Mgmt piece)

That's separate from Jira Service Managment Pricing: jira-service-management-pricing (Your ITSM Software)

Joseph Chung Yin

@Ken Pottie -

Jira Software and Jira Service Management are two separate applications in Atlassian envs. Licensing of those applications are completely separated. JSM is not a module of Jira Software Application.

Here is the pricing plan for JSM - https://www.atlassian.com/software/jira/service-management/pricing

Here is the pricing calculator for Atlassian products - https://www.atlassian.com/software/pricing-calculator

A cloud site can hosting multiple products of Atlassian.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Ste Wright

Hi @Ken Pottie

This help page has a quick overview of the 3 Jira Products - Jira Software, Jira Work Management, and Jira Service Management.

In relation to Service & Project Management, Jira Service Management does come with Jira Work Management's functionality. A quote from the help page above:

By default, both a Jira Service Management license and Jira Software license include Jira Work Management functionality with their licenses.

---

You can buy all the products separately though - see the following pricing pages:

The pricing pages also include a feature list

---

You mention $1,600 per year above - I anticipate you're looking at 10 users of Jira Software (Premium) - is this correct?

If yes, this does not include Jira Service Management, which would be an additional cost. Jira Service Management does include Jira Work Management though.

---

Let us know if you have any further questions!

Ste

All comments

Dan Breyen

Hi Ken, pricing on this page is for Jira Cloud: Jira Pricing (This is the Project Mgmt piece)

That's separate from Jira Service Managment Pricing: jira-service-management-pricing (Your ITSM Software)

Joseph Chung Yin

@Ken Pottie -

Jira Software and Jira Service Management are two separate applications in Atlassian envs. Licensing of those applications are completely separated. JSM is not a module of Jira Software Application.

Here is the pricing plan for JSM - https://www.atlassian.com/software/jira/service-management/pricing

Here is the pricing calculator for Atlassian products - https://www.atlassian.com/software/pricing-calculator

A cloud site can hosting multiple products of Atlassian.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Ste Wright

Hi @Ken Pottie

This help page has a quick overview of the 3 Jira Products - Jira Software, Jira Work Management, and Jira Service Management.

In relation to Service & Project Management, Jira Service Management does come with Jira Work Management's functionality. A quote from the help page above:

By default, both a Jira Service Management license and Jira Software license include Jira Work Management functionality with their licenses.

---

You can buy all the products separately though - see the following pricing pages:

The pricing pages also include a feature list

---

You mention $1,600 per year above - I anticipate you're looking at 10 users of Jira Software (Premium) - is this correct?

If yes, this does not include Jira Service Management, which would be an additional cost. Jira Service Management does include Jira Work Management though.

---

Let us know if you have any further questions!

Ste

Ken Pottie

Thanks for the reply.

Do I have to buy the JIRA software to run Service Management? Or will it run on it's own?

Sorry for the questions, trying to figure out our best approach.

Ste Wright

Hi @Ken Pottie

Jira Service Management (JSM) can run on its own, it does not require Jira Software.

You can get either a free instance - or, a free trial of one of the paid plans, depending on what features you need. Perhaps it's worth giving it a try?

Ste

Ken Pottie

Sounds good, thank you. I will be "testing." :-)

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