cannot open Jira Agile Rapidboard as administrator ( only ID is known)

Question

I am JIRA administrator. A user mentions that he has a hyperlink to a JIRA Agile rapidboard (including board ID / board number) but he cannot open the rapidboard. This is probably due to (private) permissions to the underlying filter. Can anyone tell me, how I can open that rapidboard to help this user? Or how I can find out what the underlying filter is, so that I can investigate that filter? thank you.

tommer · Answer

hi Damon, thank you for your reply. Alas, nobody can access the board... I investigated some more and found out that the user deleted the underlying filter (in order to replace it by a new filter, which is not the way to do that). I think the board is corrupt. I hope Atlassian will add a check when a user deletes a filter : 'is this filter used by a board?'.

damong · Answer

I agree that it is usually a filter permissions issue.  If you can access the board by clicking the link (administrator), then you can resolve it by going to Board>Configure and change the permissions on the filter.  If you can't, then you need to tell someone who does have permissions to make the change.