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Jira Automation- send email to user showing the parent ticket description

Jerrod Van

I have a parent ticket with about 7 automated subtasks.

My goal is to send an email to a specific user with a copy of the description and the summary.

This is used for users that are being termed and the user receiving the email needs to know the information in the description

how would i add this component ?

Accepted answers

Mirek

Hi @Jerrod Van

Sending the values of description and summary over email using foe example smart values should be easily possible..

The question is when exactly you want to trigger that mail? When one of those 7 sub-tasks are created or maybe simply regularly scheduled (e.g. once a day)

All comments

Mirek

Hi @Jerrod Van

Sending the values of description and summary over email using foe example smart values should be easily possible..

The question is when exactly you want to trigger that mail? When one of those 7 sub-tasks are created or maybe simply regularly scheduled (e.g. once a day)

Jerrod Van

automation send email.JPG

So how it works for us.. If a term ticket is submitted , the user includes the user information in the subject and description via email to jira.. Our helpdesk then changes the ticket from "service request" to "end-user separation" request type , so that it activates the automation and creates the subtasks. See attachment , which we added at the end of the automation and it works sending the email with the info we want but now im wondering why its sending the email like this ? Its pretty ugly like this.. Can i make it so it pulls the HTML code?

*Notice of Upcoming Employee Termination*

*{color:#2F5597} *N3B Employee: Users name*{color}*

*{color:#2F5597} *Organization: CH-TRU*{color}*

*{color:#2F5597} *Effective Date: *{color}*

Attached is the Employment Termination

Jerrod Van

So im making progress but the top of the ticket is the summary.. Any idea why when it sent the email it left the subject of the email blank , when i did have a summary?

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