nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

I'm not receiving email notifications

Taras Kvasnytsya

I'm not receiving email notifications from Atlassian (Bitbucket, Jira), email configuration for my account is fine and was not changed. No email security rules were applied from my organization's domain, could you, please, help with this?
Last emails were 11.01.2023
My email - [redacted]

Accepted answers

Andy Heinzer

Hi @Taras Kvasnytsya

I found that a message our system sent you appears to have bounced:

2023-11-01 11:03:11.963

550 5.1.1 <addressRedacted>: Recipient address rejected: User unknown in relay recipient table

I have cleared the suppression from our side just now. I'm not sure why your mail server would have responded that way, but if this happens again it might help to bring this date/time entry to your mail admin for further review.

Andy

All comments

Andy Heinzer

Hi @Taras Kvasnytsya

I found that a message our system sent you appears to have bounced:

2023-11-01 11:03:11.963

550 5.1.1 <addressRedacted>: Recipient address rejected: User unknown in relay recipient table

Andy

Taras Kvasnytsya

Hi @Andy Heinzer
Everything works fine now,
Thanks a lot!

bbkt

I, too, am not receiving any notifications. I added a secondary email to my account and even received the verifcation email, but still no notifications. Perhaps there's a suppression on my account, too?

bbkt_s22

Andy Heinzer

@bbkt I have cleared the suppressions on your address from our side.

Raymond Lee_9k2w4o

Hi @Andy Heinzer

I am not receiving any notifications. Perhaps there's a suppression on my account too? Thanks.

Andy Heinzer

@Raymond Lee I am not seeing any messages that have bounced to your address in the past 30 days and I can see there are deliveries to your address. Is it possible that you are using a different email address than the one used to sign in here to our Community site?

Raymond Lee_9k2w4o

@Andy Heinzer Thanks for advice!!
However, after double checking, I am using same email address in both Atlassian Community and Bitbucket. Then, I just run the pipeline with watched repository and there is no notification.

Do I need to add email aliases in Bitbucket - Personal settings?

Bitbucket - Email aliases_upload.png

Bitbucket - Notifications_upload.png

Andy Heinzer

Hi @Raymond Lee I am not seeing any notifications from our side being sent from Bitbucket to your account recently. But I did find that there is an existing feature request for Bitbucket to send out notifications for a successful pipeline build over in https://jira.atlassian.com/browse/BCLOUD-20358

If this doesn't help, then I'd recommend reaching out to your bitbucket admin, and having them creating a support case if they are eligible over in https://support.atlassian.com/contact

Raymond Lee_9k2w4o

@Andy Heinzer Got it! Thank you very much.

Ayevbeosa Iyamu

Hi @Andy Heinzer

I am not receiving email notifications for pull requests, tags and the like, could please check if there is a suppression on my account too. Thanks!

Andy Heinzer

Hi @Ayevbeosa Iyamu

Yes there was a suppression on your account. I have cleared this from our side.

Ayevbeosa Iyamu

Thanks a lot!

Scott Knox

@Andy Heinzer I am not receiving emails from jira. I mentioned myself in a comment. Expected an email. None received.

Andy Heinzer

Hi @Scott Knox

I am not seeing any failed deliveries on our side to your address. Perhaps these have already been cleared, or there is a different problem here. I would recommend reaching out to your site-admin if you are still not receiving notifications. They might need to create a support request with us over in https://support.atlassian.com/contact so that we can better investigate your Cloud environment.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

bitbucket

bitbucket-cloud

atl-rvw