JIRA AUTOMATION: issue.description.match to update multi select combo box field

Steven Copp

i am trying to basically take an output from a power automate email - that creates an issue and inputs the template into the description of the jira issue. 

im then trying to use a smart value to fill that field with the required selections. 

 

it currently works for single selections. however once there are multiple selections for the combo box to accept it no longer works. 

i have tried bringing it in as an array, [ "xxx","xxx" ] tried having the jira automation engine transfer it into an array using issue.description.split and also issue.description.match into a split function. 

none of which work, is there a simpler option? how can i structure my text to be correct for the automation engine to accept it into multiple selections into the combo box?

please help. 

Bill Sheboy

Hi @Steven Copp -- Welcome to the Atlassian Community!

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected.  Those will provide context for the community to offer ideas.  Thanks!

Until we see those...

Are you trying to populate a multiple-select, custom field from the text found in the Description field, using text functions to get the selection values?

If so, in addition to the details of what you have tried in your rule, please post examples of your Description field.  That will help compare the input to your parsing attempts.

Kind regards,
Bill