When I try to log in I get a "We couldn’t log you in" error message

Question

I've tried in every browser available to me, and in incognito mode. I've also tried disabling pop-ups and other plugins.

It has been a while since I used Bitbucket, so maybe my account was disabled? I'm trying to log in to get access to a new client's repositories.

Patrik S · Answer

Hey @Türker Ince !

Sure, I've set your account back to Active as well!

Let us know in case you are still facing issues login in.

Thank you!

Patrik S

Türker Ince · Answer

@Patrik S Can you please reactivate mine also?

Patrik S · Answer

Hey @Alex Bundy ,

Welcome to the Bitbucket Cloud Community!

I confirmed internally that your account was in an Inactive state due to a long period of no activity. I went ahead and set it to active again, so you should be able to log in as usual now.

If you are still facing issues accessing your account, please let us know!

Thank you, @Alex Bundy !

Patrik S