How to recover account email using only username

Question

I have a username to my bitbucket account which i use with a git client to access my repositories on bitbucket. Until recently, i lost these due to a hdd crash. Is there a way to initiate recovery of the email address attached to the username? i would appreciate any help i can get.

Thank you in advance

Patrik S · Answer

Hello @Simillustra Web Technologies ,

I apologize if you feel your issue hasn't been addressed as seriously as it should have been. Your concerns are important to us, regardless of whether you are on a free plan or a paid one.

Regrettably, due to the Atlassian privacy policy, we from support are unable to provide or confirm the email address associated with your Bitbucket account, as the email address is used to verify ownership. This is a policy we strictly adhere to, in order to protect the security and privacy of our users.

However, there are some steps you can take to recover your account. You could try to log in with any other email addresses that you own and check if there's an existing Bitbucket account for it.

Also, you could check your different email inboxes for past emails from Bitbucket Cloud. Any email you've received coming from Bitbucket Cloud might help you identify that particular email address has a Bitbucket account associated with it.

I hope that these suggestions will be helpful in your attempts to recover your work.

Thank you, @Simillustra Web Technologies .

Patrik S

Simillustra Web Technologies · Answer

Hello Theodora,

thanks for your timely response, however You don't have to be afraid to tell me what you can and cant do with the limitation options surrounding this system.

I am just appalled and disappointed at the outcome of event,  same unsolvable options from the support team. it appears if you are on a free plan, your issue would simply be treated lightly or tossed off.

i would have to find other options to recover works that i trusted bitbucket to safeguard

thanks for the time and efforts you did put in trying to resolve this.

kind regards,

Theodora Boudale · Answer

Hi,

I'm afraid that we cannot share the email addresses listed on a Bitbucket account. We have no ability to verify ownership of the email or account, except based on the requester's email address. We cannot do verification based on username and list of repos.

Kind regards,
Theodora